Help Center
How can we help?
Most answers are right here — faster than waiting for a ticket.
Getting started
Account & verification
Why do I need to verify my identity?Hosting is often abused by fraudsters using stolen cards to send spam or host phishing. Verifying every custom…I didn’t receive the WhatsApp code1. Check the number includes the country code, e.g. +968 9123 4567.…My document was rejectedThe most common reasons:…Turn on two-factor authentication1. Go to Account → Manage security.…
Billing & payments
How can I pay?We accept Visa and Mastercard through Thawani, Oman’s licensed payment gateway. Card details are entered on Th…Using a discount codeOpen the unpaid invoice, enter the code in Discount code and click Apply. Codes apply to the first term only a…Renewals, cancellations and refunds- Renewal invoices are issued 14 days before the due date and we email reminders.…
Domains & DNS
Hosting & cPanel
Log in to cPanelOpen Services, choose your hosting and use the login details shown there, or visit https://yourdomain.com:2083…Install WordPress in one click1. Log in to cPanel and open Softaculous → WordPress.…My website is slow or shows an error1. 500 error / white page: rename the last plugin you added (cPanel → File Manager → wp-content/plugins) and r…Deploy a Node.js or Python app1. In cPanel open Setup Node.js App or Setup Python App and create an app (choose version, folder and URL).…
Set up email on your phone or Outlook- Incoming (IMAP): mail.yourdomain.com, port 993, SSL…My emails go to spamMake sure your domain has:…
SSL & security
SSL (https) is not workingFree SSL is issued automatically once your domain points to us. If you see “Not secure”:…I think my website was hacked1. Change your cPanel and WordPress admin passwords immediately.…
