Tickets are our support channel. We do not offer phone support or live chat.
- Open Tickets in the sidebar, or choose Get help from the account menu.
- Click to open a new ticket and choose the related service.
- Write a clear subject and include:
- The domain or website affected
- What you did, what you expected and what happened
- The exact error message and the time it happened
- Screenshots if they help
- Send. You get an email when we reply.
Response times
- Tickets are answered 24/7.
- First replies may be written with the help of AI. These are signed SafaHost Support (AI-assisted).
- If your question needs a person, the ticket is passed to our staff, who continue the conversation.
Never send passwords or card numbers in a ticket.
